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Contact
For any suggestions, questions or other stuff, send us a message through our messaging system below after you log into your account.
We will answer you immediately.
Before contacting us, please read the following:
One carton contain 10 packets, 200 cigarettes.
Shipping cost : USD 6.00 per carton for shipping worldwide.
Shipping:
The normal delivery timeframe for French Economy Post is 25-30 business days.
The normal delivery timeframe for Air Mail Registered is 9-20 business days.
Please note: We always find a solution in your favour.
We offer a 100% Customer Protection Guarantee. Many problems can be resolved through open communication. Should an issue arise, our customers are welcome to contact us immediately (do not forget to provide us with your order#).
However, we strongly advise you only to contact us if your order is no longer in the timeframe.
Shipping address:
We ship around world. Additionally, we do not accept APO addresses.
Order tracking:
If you want to track your order, please contact us directly through our Live Help system or through the messaging system. Please do not forget to provide us with your order number.
Other requests:
Our Customer Care Team is specially trained to address all inquiries.
Assistance on line:
Our Customer Care Team is available to assist you on chat live (working days from h.08.00 a.m. to 17.00 p.m. GMT).
Who we are and where we are :
Ewin Soft and Trade SRL
Sos Hincesti, 61
Chisinau
Rep of Moldova
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